Children aged 0-3 may travel for free if no separate seat is required. If you wish to reserve a seat for your child, you will need to purchase a youth ticket and indicate the child is aged 4 upon checkout
Many of the European train tickets offer discounts for children and youths aged 4-25, depending on the specific train routes and rail operators. If applicable, child and youth fares will be calculated and automatically applied on your desired train itineraries, which means the fares displayed on your screen is already a discounted fare
Some of the European train tickets offer discounts to senior travelers aged 60+, depending on the specific train routes and rail operators. If applicable, senior fares will be calculated and automatically applied on your desired train itineraries, which means the fare displayed on your screen is already a discounted fare
Unfortunately, no student discounts will be offered to overseas students with an international student card. However, if you are aged 25 and below, you may enjoy a youth discount instead, depending on the train routes and rail operators of your selected journey
At the moment there are no group discounts offered on Klook
Klook offers promotional fares for selected train routes from time to time. Stay updated with Klook to be able to grab these special deals!
For international and domestic high speed trains, seat reservations are already inclusive in the ticket price. You will be automatically assigned a seat by the booking system
Unlike buying flight tickets, you cannot select your train seat at the moment, but you may state your seat preferences when purchasing on Klook. Klook will try its best to arrange your preferred seat but please be reminded that it is not guaranteed
If you wish to sit together with your travel companions, please purchase multiple tickets in one booking so that you and your companion can be seated in the closest available seats. However, please be reminded that it is not guaranteed.
If you will be taking local or regional trains, such as the TER trains in France and RB/RE trains in Germany, you and your companions can simply board the train with your tickets and sit in any empty seat
Physical Ticket: You will receive your physical ticket within 7 working days. If you are traveling to your chosen destination soon, it is highly recommended to book tickets that offer e-ticket options or allow direct pick up at train stations
Print at Home (E-Ticket): E-tickets will be sent via email as a PDF attachment. Please ensure to print the tickets on A4 paper prior to your departure and be ready to present the document as you board the train
Pick Up at Station: You may collect your tickets at the local stations by entering your ticket code at any self-service ticket machine
You may collect your train ticket from a self-service ticket machine or a staffed ticket window (applicable only for UK trains) at a local station before your train departure time. It is highly recommended that you collect your ticket at least 30 minutes prior to departure.
To collect your ticket from a self-service ticket machine, you need to enter the 6-9 digit code in order to print your ticket. The code can be found in the confirmation email you received from Klook, or retrieved from the voucher in your Klook account. Sometimes you will be required to insert a credit card to activate the ticket machine, but please be assured that you will not be charged any extra fees.
To collect ticket from ticket window, simply show the reservation code or PNR to the staff to receive your ticket
Opening hours range depending on the train station. Please contact national rail operators or local train station staff for more details, especially if you plan to collect ticket early in the morning or late at night
Klook will process your booking and send out your physical rail pass or train ticket on the first business day after we receive your booking (not applicable on weekends and holidays). Please note that delivery lead time varies depending on countries or regions. Please allow yourself enough time to receive your physical ticket before departing from your home city.
Refund policies vary depending on the types of tickets and fares. If your physical tickets are refundable, please follow the instructions given by Klook to initiate and claim your refund
If your initial payment was made via PayPal, the refund will be processed instantly after we process the refund. If you paid by credit card, it usually takes 5-7 working days, or up to 30 days for certain banks, for you to receive the refund in your account.
If after these time scales you have still not received your refund, please reach out to us at "Ask Klook" by submitting a 'Feedback on Existing Booking' inquiry.
Please make sure you have enough time to transfer between trains, especially if you have a connecting train in a different train station
Generally speaking, only some of the first class or premier class fares include meal services. Second class train ticket holders usually do not include at-seat meal services but travelers will have free access to the restaurant car where a wide range of snacks and beverages are available for purchase
Yes, of course! Travelers are allowed to bring their own food and drinks abroad
Simply enter your departure and arrival city, select a departure (and return) date & time, indicate the number of passengers, then tap or click the search button. You will be provided with a list of train itineraries that you can choose from
This varies depending on your selected train routes, and also ranges from countries and type of trains. Generally speaking, many of the European train tickets can be booked as early as 90 days before train departure. Below are some of the recommended timelines* for ticket booking according to train type and popular routes:
== Domestic Trains ==
TGV (within France): 90 days in advance ICE (within Germany): 180 days in advance Railjet (within Austria): 90 days in advance Frecciarossa, Frecciargento, and Frecciabianca (within Itlay): 120 days in advance NTV (within Italy): 120 days in advance AVE (within Spain): 75 days in advance National Rail (UK): 75 days in advance
== International Trains ==
Eurostar (London to/from Paris, Brussels and Amsterdam): 180 days in advance Thalys (Paris to/from Brussels and Amsterdam): 90 days in advance ICE (Germany to/from neighboring countries): 180 days in advance TGV (France to/from neighboring countries): 90 to 120 days in advance TGV Lyria (Paris to/from Geneva and Zurich): 120 days in advance Berlin-Warsaw Express: 60 days
== Night Trains ==
Intercites de Nuit (within France): 90 days in advance Italian night trains: 90 days in advance OBB Night Train (Austria to/from neighboring countries): 180 days in advance Thello (Paris to/from Milan and Venice): 120 days in advance Lusitania (Madrid to/from Lisbon): 60 days in advance
== Swiss Scenic Trains ==
Glacier Express (Zermatt - Brig - Chur / St. Moritz): 90 days in advance GoldenPass Line (Luzern - Interlaken - Zweisimmen - Montreux): 90 days in advance Bernina Express (Chur/Davos - St. Moritz - Tirano - Lugano): 90 days in advance Gotthard Panorama Express (Luzern - Fluelen - Bellinzona - Lugano): 90 days in advance
- subject to change
European train tickets are usually available for sale 90 days in advance, but if your preferred ticket is not yet available for purchase, it is probably because your desired ticket is not yet available at that time
There are several reasons why you might not find your desired train:
(1) Your desired train is full, or (2) Your desired train route is not yet available for booking, or (3) Your desired train route is temporarily closed for booking due to track maintenance works, or (4) Your desired train journey might contain more than two changes (our system is designed to filter out any train routes with more than two exchanges to give you the most direct route)
At the moment, it is not possible to reserve now and pay for a ticket later with Klook. To secure a ticket, please pay as soon as you have chosen your chosen route