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    Help During Your Trip Airport Transfers What is a surcharge and when do I get charged?

    What is a surcharge and when do I get charged?

    In some cases, local operators might charge an extra fee in addition to the product price. These conditions are activity-dependent and customers are advised to read and understand all potential surcharges before making any bookings. Conditions regarding the surcharges will be clearly stated within each activity detail.

    Some common surcharge examples include:

    • Pick ups or drop offs outside the service area
    • Requests for child or infant seats
    • Exceeding free waiting time

    If you feel like you have been unfairly charged, please reach out to us at "Ask Klook" by submitting a 'Feedback on Existing Booking' inquiry and our friendly Klook support agents will assist you with your request shortly!

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