What should I do if my flight has been cancelled or delayed?
This depends on the activity booked. For activities with free cancellation, you can cancel the booking yourself until the specified time listed in the cancellation policy.
For activities with other cancellation policies, please contact us using Ask Klook, select "Cancel booking" and include any relevant supporting documents (i.e. proof of flight cancellation).
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Other FAQs in Refund
- How come I still haven't received my refund?
- How can I cancel my booking and get a refund?
- What does "Conditional cancellation" mean?
- What should I do if I am late for my booked activity?
- What should I do if my activity is cancelled due to poor weather or unforeseen circumstances?
- Will my credits and coupons be refunded if I cancel my activity?