What should I do if I cannot contact the service provider?
Please contact us via our online chat or service hotline. You may find the service hotline number on your activity voucher.
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Other FAQs in Changes & Refunds
- How do I amend my bookings?
- How do I add/remove participants from my booking?
- What should I do if I got into a traffic accident on the day of the activity?
- Will my credits and coupons be refunded if I cancel my activity?
- What should I do if my experience is cancelled due to poor weather or force majeure?
- What should I do if my experience is cancelled due to local circumstances?