What should I do if my experience is cancelled due to poor weather or force majeure?
All experiences will continue as long as the weather does not directly affect the itinerary. You may contact the local service provide to confirm if your activity will continue to operate on the activity date.
If your activity is cancelled by the service provider, you may refer to the Terms and Conditions of your activity for more details regarding the cancellation and refund policy.
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Other FAQs in Changes & Refunds
- How do I amend my bookings?
- How do I add/remove participants from my booking?
- What should I do if I got into a traffic accident on the day of the activity?
- What should I do if I cannot contact the service provider?
- Will my credits and coupons be refunded if I cancel my activity?
- What should I do if my experience is cancelled due to local circumstances?