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Booked on Klook
- Do the room rates include taxes and service fees?
- What do "Non-refundable" and "Free cancellation" mean?
- Are the room rates per person or per room?
- Can I add an extra bed/baby cot in my room？
- Can I make a booking for a same-day check-in?
- How do I make a booking on Klook？
- Where can I find the cancellation policy?
- Why did the room rate change when I was making the booking?
- How will I know if my booking is confirmed?
- Where can I check my booking details and status?
- What if the property doesn't have a record of my booking?
- Can I change a names of a guest on my booking?
- Do I need the booking confirmation letter to check-in?
- Can I have the official confirmation from the property for visa purposes?
- What documents do I need to present at check-in?
- What is the booking confirmation letter for?
- Will I be charged if I cancel my booking?
- When will I get my refund?
- How can I cancel my booking?
- How can I make a special request?