How can I cancel my booking and get a refund?
This depends on your activity's cancellation policy.
For activities with free cancellation: You can cancel the booking yourself until the specified time mentioned in the cancellation policy by following these steps:
- Go to the Bookings page
- Find the booking you want to cancel and select "Apply for refund"
- Select refund reason, quantity and then select "Next"
For activities with conditional cancellation: Please check the cancellation policy listed on the activity's page for details. If you want to apply for a refund, you can chat with us online. Simply go to the Bookings page, select the booking and then select the chat icon.
For activities with no cancellation: Sorry, this activity can't be refunded.