What happens if my booking has been cancelled?
If a booking has been cancelled, we email you and a refund will be sent to your initial payment method.
If your initial payment was made via PayPal, the refund will be processed instantly.
Refunds for payments made by card usually take 5-7 working days to be returned to your account, but can take up to 30 days for certain banks.
If you have still not received your refund, please reach out to our customer support on Ask Klook.
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Other FAQs in Booking Process
- How can I book an activity?
- Do I have to use my voucher on a particular date?
- After I make a booking, how long will I wait to receive my voucher?
- I have booked an activity but I have not received a confirmation by email. What do I do?
- What do I get after I book?
- How do I know if my booking is confirmed?