After I make a booking, how long will I wait to receive my voucher?
Different activities have different confirmation times, which are indicated in the activity details. You will find the corresponding confirmation time (e.g. Instant confirmation, 24 Hours Confirmation, or 48 Hours Confirmation) indicated on the activity page
For some activitiies, will see see 'Instant' with a lightning bolt icon on an activity, it means that when you complete the payment, you will receive your booking voucher within 5 minutes.
For some activities, we will need to confirm with the service supplier on the availablity before confirming the voucher, and this process may take 24 / 48 hours.
If you have not received your confirmation email after your the confirmation time, please refer to the following steps:
Check the Spam folder in your email just in case Log into your Klook account via web or app, go to the 'Bookings' page and see if you can find your booking status there
For further assistance, please reach out to us at Ask Klook by submitting an inquiry.