Easy to book the tickets. We mistakenly booked tickets to the wrong station instead of Shanghai Station. The customer service tried their best to give us the option but it wasn't the one we were after. They took time to get back to us.
Easy to book the tickets. We mistakenly booked tickets to the wrong station instead of Shanghai Station. The customer service tried their best to give us the option but it wasn't the one we were after. They took time to get back to us.
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Dwayne30 Sep 2019
Highly recommended
Very efficient and useful way of booking train tickets.
Very efficient and useful way of booking train tickets.
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CHIA LEE20 Sep 2019
Highly recommended
Good and helpful international travellers app. Try many others China app but do not receive international payment.
Good and helpful international travellers app. Try many others China app but do not receive international payment.
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chee kin28 Sep 2019
The first class seat is old.There are many inconsiderate passengers who talk loudly and turn on their PEDs which make the cabin so noisy..It’s a poor experience in general.The train is on time though.
The first class seat is old.There are many inconsiderate passengers who talk loudly and turn on their PEDs which make the cabin so noisy..It’s a poor experience in general.The train is on time though.
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Reply from Klook
Thank you for choosing Klook and for taking the time to leave us a review. We're sorry to hear that you had an unsatisfactory experience with the services provided. We will coordinate with the operator to provide this feedback for us to improve the services that we provide to customers. We appreciate your understanding. Thank you!
Thank you for choosing Klook and for taking the time to leave us a review. We're sorry to hear that you had an unsatisfactory experience with the services provided. We will coordinate with the operator to provide this feedback for us to improve the services that we provide to customers. We appreciate your understanding. Thank you!
Jiali28 Sep 2019
Highly recommended
Was a bit worried before since Klook just started to sell China rail recently but everything was perfect!!! Smooth and clear booking procedures and super easy redemption process!! Even got a window seat automatically!!
Was a bit worried before since Klook just started to sell China rail recently but everything was perfect!!! Smooth and clear booking procedures and super easy redemption process!! Even got a window seat automatically!!
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2 people found this helpful
Pui Sai18 Sep 2019
Highly recommended
Great! So easy to manage! Efficient! Definitely will come back more often!
Great! So easy to manage! Efficient! Definitely will come back more often!
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ANN NIE28 Sep 2019
Highly recommended
Easy and quick redemption. Wonderful experience. Recommended.
Easy and quick redemption. Wonderful experience. Recommended.
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0 people found this helpful
Arjun Dinakar26 Sep 2019
Good
comfortable. just show the voucher number at the ticket counter to redeem tickets.
comfortable. just show the voucher number at the ticket counter to redeem tickets.
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MENG29 Sep 2019
Highly recommended
Very good and convenient!
Very good and convenient!
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Constance28 Sep 2019
Highly recommended
Nice & scenenic journey.
Comfortable pre trip lounge to relax before boarding train.
Good service onboard the train
Nice & scenenic journey.
Comfortable pre trip lounge to relax before boarding train.
Good service onboard the train
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Yi Heng28 Sep 2019
Highly recommended
It was mostly hassle free though you had to still queue up at the train station to redeem the Klook voucher for a physical ticket
It was mostly hassle free though you had to still queue up at the train station to redeem the Klook voucher for a physical ticket
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DI24 Sep 2019
Highly recommended
It was easy to search and purchase the tickets. Redemption for physical ticket was seamless as well. The train was indeed fast. Took 47 mins from GZ to HK. Nice!
It was easy to search and purchase the tickets. Redemption for physical ticket was seamless as well. The train was indeed fast. Took 47 mins from GZ to HK. Nice!
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Ka Yan15 Sep 2019
Highly recommended
Super convenient and easy for redeem ticket. Foreigners must go to ticket counter to redeem. Self redeem at machine is not available. Very recommend buy from Klook, much easier!
Super convenient and easy for redeem ticket. Foreigners must go to ticket counter to redeem. Self redeem at machine is not available. Very recommend buy from Klook, much easier!
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di24 Sep 2019
Highly recommended
nice booking experience, very convenient online??. will use KLOOK booking train tickets again ～
nice booking experience, very convenient online??. will use KLOOK booking train tickets again ～
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Judith26 Sep 2019
Highly recommended
This was the most memorable Klook Voucher i never regret buying!
Considering the stiff prices of train tickets in China and the difficulty of changing Phil.Peso unless in the airport these Train tickets sold via Klook is the most useful and guarantees you a RESERVED SEAT of the busy long distance train.
Just be very careful with entering the passport details of the passenger otherwise the computerized Train Ticket Counter will not be able to read it if theres even a slight mistake in the entries.
I encoded 1 missing passport number due to extreme tiredness and honest excusable oversight.. its just good the lady at the counter reconsidered it...made me talk to the train staff ( with a chinese translator) and thankfully my companion was allowed to board the train with a simple Post It note attached to her passport despite NO TICKET BEING ISSUED.
I just showed her my VOUCHER ISSUED BY KLOOK that IT WAS PAID!??????
This was the most memorable Klook Voucher i never regret buying!
Considering the stiff prices of train tickets in China and the difficulty of changing Phil.Peso unless in the airport these Train tickets sold via Klook is the most useful and guarantees you a RESERVED SEAT of the busy long distance train.
Just be very careful with entering the passport details of the passenger otherwise the computerized Train Ticket Counter will not be able to read it if theres even a slight mistake in the entries.
I encoded 1 missing passport number due to extreme tiredness and honest excusable oversight.. its just good the lady at the counter reconsidered it...made me talk to the train staff ( with a chinese translator) and thankfully my companion was allowed to board the train with a simple Post It note attached to her passport despite NO TICKET BEING ISSUED.
I just showed her my VOUCHER ISSUED BY KLOOK that IT WAS PAID!??????
Easy to book the tickets. We mistakenly booked tickets to the wrong station instead of Shanghai Station. The customer service tried their best to give us the option but it wasn't the one we were after. They took time to get back to us.
Easy to book the tickets. We mistakenly booked tickets to the wrong station instead of Shanghai Station. The customer service tried their best to give us the option but it wasn't the one we were after. They took time to get back to us.
Very efficient and useful way of booking train tickets.
Very efficient and useful way of booking train tickets.
Good and helpful international travellers app. Try many others China app but do not receive international payment.
Good and helpful international travellers app. Try many others China app but do not receive international payment.
The first class seat is old.There are many inconsiderate passengers who talk loudly and turn on their PEDs which make the cabin so noisy..It’s a poor experience in general.The train is on time though.
The first class seat is old.There are many inconsiderate passengers who talk loudly and turn on their PEDs which make the cabin so noisy..It’s a poor experience in general.The train is on time though.
Thank you for choosing Klook and for taking the time to leave us a review. We're sorry to hear that you had an unsatisfactory experience with the services provided. We will coordinate with the operator to provide this feedback for us to improve the services that we provide to customers. We appreciate your understanding. Thank you!
Was a bit worried before since Klook just started to sell China rail recently but everything was perfect!!! Smooth and clear booking procedures and super easy redemption process!! Even got a window seat automatically!!
Was a bit worried before since Klook just started to sell China rail recently but everything was perfect!!! Smooth and clear booking procedures and super easy redemption process!! Even got a window seat automatically!!
Great! So easy to manage! Efficient! Definitely will come back more often!
Great! So easy to manage! Efficient! Definitely will come back more often!
Easy and quick redemption. Wonderful experience. Recommended.
Easy and quick redemption. Wonderful experience. Recommended.
comfortable. just show the voucher number at the ticket counter to redeem tickets.
comfortable. just show the voucher number at the ticket counter to redeem tickets.
Very good and convenient!
Very good and convenient!
Nice & scenenic journey. Comfortable pre trip lounge to relax before boarding train. Good service onboard the train
Nice & scenenic journey. Comfortable pre trip lounge to relax before boarding train. Good service onboard the train
It was mostly hassle free though you had to still queue up at the train station to redeem the Klook voucher for a physical ticket
It was mostly hassle free though you had to still queue up at the train station to redeem the Klook voucher for a physical ticket
It was easy to search and purchase the tickets. Redemption for physical ticket was seamless as well. The train was indeed fast. Took 47 mins from GZ to HK. Nice!
It was easy to search and purchase the tickets. Redemption for physical ticket was seamless as well. The train was indeed fast. Took 47 mins from GZ to HK. Nice!
Super convenient and easy for redeem ticket. Foreigners must go to ticket counter to redeem. Self redeem at machine is not available. Very recommend buy from Klook, much easier!
Super convenient and easy for redeem ticket. Foreigners must go to ticket counter to redeem. Self redeem at machine is not available. Very recommend buy from Klook, much easier!
nice booking experience, very convenient online??. will use KLOOK booking train tickets again ～
nice booking experience, very convenient online??. will use KLOOK booking train tickets again ～
This was the most memorable Klook Voucher i never regret buying! Considering the stiff prices of train tickets in China and the difficulty of changing Phil.Peso unless in the airport these Train tickets sold via Klook is the most useful and guarantees you a RESERVED SEAT of the busy long distance train. Just be very careful with entering the passport details of the passenger otherwise the computerized Train Ticket Counter will not be able to read it if theres even a slight mistake in the entries. I encoded 1 missing passport number due to extreme tiredness and honest excusable oversight.. its just good the lady at the counter reconsidered it...made me talk to the train staff ( with a chinese translator) and thankfully my companion was allowed to board the train with a simple Post It note attached to her passport despite NO TICKET BEING ISSUED. I just showed her my VOUCHER ISSUED BY KLOOK that IT WAS PAID!??????
This was the most memorable Klook Voucher i never regret buying! Considering the stiff prices of train tickets in China and the difficulty of changing Phil.Peso unless in the airport these Train tickets sold via Klook is the most useful and guarantees you a RESERVED SEAT of the busy long distance train. Just be very careful with entering the passport details of the passenger otherwise the computerized Train Ticket Counter will not be able to read it if theres even a slight mistake in the entries. I encoded 1 missing passport number due to extreme tiredness and honest excusable oversight.. its just good the lady at the counter reconsidered it...made me talk to the train staff ( with a chinese translator) and thankfully my companion was allowed to board the train with a simple Post It note attached to her passport despite NO TICKET BEING ISSUED. I just showed her my VOUCHER ISSUED BY KLOOK that IT WAS PAID!??????