Q: Can I cancel this booking?
A: You can cancel your reservation yourself. Full refunds will be issued for cancellations made 24 hours prior to the selected activity date.
Q: Can I amend the participation date?
A: Sorry, the participation date can't be amended after order confirmed. If you would like to amend the date, please kindly applied for the cancellation 24 hours before the selected activity date.
Q: May I check the ticket price for Malaysian and international guest?
A: Please choose the package that you would like to book, you can find different price for Malaysian and non-Malaysian.
Q: May I check the booking status?
A: The booking will be confirmed instantly after your payment completed. If you didn't receive the voucher, please kindly use Ask Klook for further assistance.
Q: Can I use the admission ticket for the other 6 parks?
A: The Sunway Lagoon Admission Ticket can be used to explore all 6 Nickelodeon-themed zones: Amusement Park, Scream Park, Water Park, Nickelodeon Lost Lagoon, Wildlife Park, and Extreme Park.
Q: I saw a warning that suggests that some tickets sold by resellers are not valid and will not be accepted. Are the tickets bought from Klook genuine? Will I have any problems at the admission gate?
A: Unlike third party platforms who may hold fraudulent tickets, Klook is an authorized reseller of Sunway Lagoon. All tickets sold by Klook are genuine and will be accepted at the admission gate.
Q: How will social distancing measures be enforced in this pandemic?
A: While social distancing on-site is up to the individual during COVID-19, selected Klook partners will facilitate this as much as possible, including floor markings and sufficient space within attractions. In line with reduced capacity, this will go a long way in ensuring your safety.
Q: What sanitation procedures are being implemented?
A: With cleanliness one of the highest priorities in the world moving forward, selected Klook merchants have undertaken a promise to uphold the strictest of cleaning standards, ensuring regular cleaning of frequently-touched surfaces.
Q: What other safety measures are in enforcement?
A: Limiting capacity (crowd control) and following safe distancing guidelines throughout attractions and activities.Selected merchants will ensure that hand sanitizers as well as hand-washing facilities are available for you to use.All staff members will be required to wear face masks.
Q: Will we need to undergo temperature screening?
A: On top of reduced capacity during coronavirus pandemic, compulsory mask-wearing, regular temperature checks will be carried out for staff and visitors at selected Klook merchants.
Q: Are face coverings required as part of hygiene standards?
A: For health and safety reasons with the new normal, all guests are required to wear a face mask or covering for the duration of their visit.
Had one of the best day ever with my wife, not many people are here during our stay ans we are able to enjoy most of the attraction here, 10/10 would come again during this time
Had one of the best day ever with my wife, not many people are here during our stay ans we are able to enjoy most of the attraction here, 10/10 would come again during this time