Q: Why can not I get the booking confirmation?
A: This booking will be confirmed within 24 hours or instantly, depending on the package booked.
Q: Can I cancel this booking?
A: No cancellations, refunds, or changes can be made for this activity.
Q: Is this a fix date ticket?
A: Policies vary from different packages. Please select your preferred package and check package details before purchasing.
- S.E.A. Aquarium? One-Day Ticket + SGD5 Meal Voucher SGD 5 Retail Voucher. Tickets are valid on or before your selected date.
- S.E.A. Aquarium? One-Day Ticket Tickets are valid on or before your selected date.
- S.E.A. Aquarium? One-Day Ticket + Up-Close Encounter The voucher is only valid on the specified date and time.
Q: Can I extend the validity of the ticket?
A: No cancellations, refunds, or changes can be made for this activity.
Q: Can I buy this ticket on behalf of my friend?
A: Yes, please put your friend's name under traveller's name slot. Please note that this offer is not available for Singaporean passport holders.
Q: I saw a warning that suggests that some tickets sold by resellers are not valid and will not be accepted. Are the tickets bought from Klook genuine? Will I have any problems at the admission gate?
A: Unlike third party platforms who may hold fraudulent tickets, Klook is an authorized reseller of S.E.A. Aquarium. All tickets sold by Klook are genuine and will be accepted at the admission gate.
Q: How will social distancing measures be enforced in this pandemic?
A: While social distancing on-site is up to the individual during COVID-19, selected Klook partners will facilitate this as much as possible, including floor markings and sufficient space within attractions. In line with reduced capacity, this will go a long way in ensuring your safety.
Q: What sanitation procedures are being implemented?
A: With cleanliness one of the highest priorities in the world moving forward, selected Klook merchants have undertaken a promise to uphold the strictest of cleaning standards, ensuring regular cleaning of frequently-touched surfaces.
Q: What other safety measures are in enforcement?
A: Limiting capacity (crowd control) and following safe distancing guidelines throughout attractions and activities.Selected merchants will ensure that hand sanitizers as well as hand-washing facilities are available for you to use.All staff members will be required to wear face masks.
Q: Will we need to undergo temperature screening?
A: On top of reduced capacity during coronavirus pandemic, compulsory mask-wearing, regular temperature checks will be carried out for staff and visitors at selected Klook merchants.
Q: Are face coverings required as part of hygiene standards?
A: For health and safety reasons with the new normal, all guests are required to wear a face mask or covering for the duration of their visit.
Used their service last May 2018. Hassle free! Highly recommended!
Used their service last May 2018. Hassle free! Highly recommended!