Q: Can I have the pick up information?
A: Pick up details are available on your voucher. The local operator will reconfirm your pick up time before your trip. You are eligible for pick up as long as the area of your hotel is listed in the locations on your voucher. If you didn't receive the pick up information, please feel free to contact us.
Q: Can I check my refund status?
A: If your initial payment was made via PayPal, the refund will be processed instantly after we process the refund. If you paid by credit card, it usually takes 5-7 working days, or up to 30 days for certain banks, for you to receive the refund in your account.
If you have not received your refund after the timeframes stated above, please reach out to us via and submit a 'Feedback on Existing Booking' inquiry
Q: Can I amend my booking?
A: Amendment will be issued for at least 24 hour(s) before the selected activity date.
Q: Can I cancel my booking?
A: Full refunds will be issued for cancellations made at least 24 hour(s) before the selected activity date.
Q: Booking was cancelled by operator, how can I obtain a refund?
A: If your booking is cancelled by the operator, you may request to refund and we will assist.
Q: Can I cancel my reservation myself?
A: Yes, you can cancel your reservation yourself. Full refunds will be issued for cancellations made 24 hours prior to the pick up date
- On Web: Access your account > "Bookings" > "View More" on the activity > "Apply for Refund"
- On App: Access "Bookings" > "View More" on the activity > "Apply for Refund"
Q: Where do I check my pick up details?
A: Pick up details are available on your voucher. The local operator will reconfirm your pick up time before your trip. You are eligible for pick up as long as the area of your hotel is listed in the locations on your voucher. Please note: Some areas may require additional fees. You will receive a confirmation email with your voucher within 5 minutes after booking
You can also view your voucher via Booking Details:
- On Web: Access your account > "Bookings" > "View Voucher" on the activity
- On App: Access your "Bookings" > "View Voucher" on the activity
Q: Where can I find the local operator's contact details?
A: Operator contact details are available on your voucher. You will receive a confirmation email with your voucher within 5 minutes after booking
You can also view your voucher via Booking Details:
- On Web: Access your account > "Bookings" > "View Voucher" on the activity
- On App: Access your "Bookings" > "View Voucher" on the activity
Q: Can I change my pick up location myself?
A: Yes, you can change your pick up location at least 24 hours prior to the pick up date
- On Web: Access your account > "Bookings" > "View More" on the activity > "Amend Booking"
- On App: Access "Bookings" > "View More" on the activity > "Amend Booking"
one of the best excursions I have ever been on. Crew was AWESOME! food was delicious. Boat was a blast. Monkey Island, snorkeling, Cocoa Beach.. I could go on forever. Breathtaking views.. rain and all!! MUST DO!
one of the best excursions I have ever been on. Crew was AWESOME! food was delicious. Boat was a blast. Monkey Island, snorkeling, Cocoa Beach.. I could go on forever. Breathtaking views.. rain and all!! MUST DO!